Question 1

Which communication technique involves repeating the patient's own words back to them to show understanding and encourage elaboration?

Accepted Answer

Reflection. This technique mirrors the patient's words or feelings back to them, validating their experience and prompting further discussion.

Question 2

What type of question should a medical assistant use to gather detailed patient information and encourage the patient to describe symptoms in their own words?

Accepted Answer

Open-ended questions. These cannot be answered with a simple 'yes' or 'no' and allow patients to provide thorough, narrative responses.

Question 3

A medical assistant remains silent and nods while the patient speaks. What therapeutic communication technique is being used?

Accepted Answer

Active listening. This technique uses nonverbal cues such as nodding, eye contact, and silence to demonstrate attentiveness and encourage the patient to continue speaking.

Question 4

What is the purpose of the summarization technique at the end of a patient interaction?

Accepted Answer

Summarization reviews key points discussed during the encounter to confirm mutual understanding and give the patient an opportunity to correct any misunderstandings.

Question 5

Which communication technique involves acknowledging and honoring a patient's feelings without judgment to build therapeutic rapport?

Accepted Answer

Empathy. Empathy communicates understanding of the patient's emotional state and helps establish trust in the healthcare relationship.

Patient Communication – CMA AAMA Exam Prep

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