← Patient Communication – CMA AAMA Exam Prep

Medical Assistant CMA AAMA Exam Sample Test

Try 5 free practice questions with instant feedback. See how ready you are.

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Sample Questions

Question 1

Which communication technique involves repeating the patient's own words back to them to show understanding and encourage elaboration?

Answer: Reflection. This technique mirrors the patient's words or feelings back to them, validating their experience and prompting further discussion.

Question 2

What type of question should a medical assistant use to gather detailed patient information and encourage the patient to describe symptoms in their own words?

Answer: Open-ended questions. These cannot be answered with a simple 'yes' or 'no' and allow patients to provide thorough, narrative responses.

Question 3

A medical assistant remains silent and nods while the patient speaks. What therapeutic communication technique is being used?

Answer: Active listening. This technique uses nonverbal cues such as nodding, eye contact, and silence to demonstrate attentiveness and encourage the patient to continue speaking.

Question 4

What is the purpose of the summarization technique at the end of a patient interaction?

Answer: Summarization reviews key points discussed during the encounter to confirm mutual understanding and give the patient an opportunity to correct any misunderstandings.

Question 5

Which communication technique involves acknowledging and honoring a patient's feelings without judgment to build therapeutic rapport?

Answer: Empathy. Empathy communicates understanding of the patient's emotional state and helps establish trust in the healthcare relationship.