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Question 1
Which AWS Support plan is included at no additional cost for all AWS customers?
Answer: The Basic Support plan is free for all AWS customers and includes access to documentation, whitepapers, and AWS Health dashboard, but no technical support cases.
Question 2
What is the minimum AWS Support plan that provides 24/7 access to Cloud Support Engineers via phone, email, and chat?
Answer: The Business Support plan is the minimum tier that provides 24/7 access to Cloud Support Engineers through phone, email, and chat.
Question 3
What is the guaranteed response time for a 'production system down' (critical) case under the Enterprise Support plan?
Answer: The Enterprise Support plan guarantees a response time of less than 15 minutes for critical business system down cases.
Question 4
Which AWS Support plan provides access to a designated Technical Account Manager (TAM)?
Answer: The Enterprise Support plan provides a designated Technical Account Manager (TAM) who proactively guides customers on best practices and helps coordinate AWS services.
Question 5
Under the Developer Support plan, what is the maximum response time for general guidance cases during business hours?
Answer: Under the Developer Support plan, general guidance cases have a response time of less than 24 business hours.