Question 1

Which AWS Support plan is included at no additional cost for all AWS customers?

Accepted Answer

The Basic Support plan is free for all AWS customers and includes access to documentation, whitepapers, and AWS Health dashboard, but no technical support cases.

Question 2

What is the minimum AWS Support plan that provides 24/7 access to Cloud Support Engineers via phone, email, and chat?

Accepted Answer

The Business Support plan is the minimum tier that provides 24/7 access to Cloud Support Engineers through phone, email, and chat.

Question 3

What is the guaranteed response time for a 'production system down' (critical) case under the Enterprise Support plan?

Accepted Answer

The Enterprise Support plan guarantees a response time of less than 15 minutes for critical business system down cases.

Question 4

Which AWS Support plan provides access to a designated Technical Account Manager (TAM)?

Accepted Answer

The Enterprise Support plan provides a designated Technical Account Manager (TAM) who proactively guides customers on best practices and helps coordinate AWS services.

Question 5

Under the Developer Support plan, what is the maximum response time for general guidance cases during business hours?

Accepted Answer

Under the Developer Support plan, general guidance cases have a response time of less than 24 business hours.

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