Question 1

What is the difference between quality assurance (QA) and quality control (QC)?

Accepted Answer

Quality assurance is a proactive process focused on auditing quality processes to ensure standards are followed, while quality control is a reactive process focused on inspecting deliverables to identify defects.

Question 2

What does 'Cost of Quality' (COQ) include?

Accepted Answer

Cost of Quality includes both the cost of conformance (prevention and appraisal costs) and the cost of non-conformance (internal and external failure costs).

Question 3

What is 'Gold Plating' in project quality management, and why is it discouraged?

Accepted Answer

Gold plating is the practice of adding extra features or functionality beyond the agreed scope without the customer's request. It is discouraged because it consumes resources, may introduce risk, and does not guarantee customer satisfaction.

Question 4

What is the purpose of a Quality Management Plan?

Accepted Answer

A Quality Management Plan describes how the organization's quality policies will be implemented, defining quality standards, roles, tools, and processes for achieving quality objectives on the project.

Question 5

What is 'Design for X' (DfX) in quality management?

Accepted Answer

Design for X is a set of technical guidelines aimed at optimizing a specific aspect of a product design, such as reliability, manufacturability, or safety, during the planning phase.

PMP Exam: Quality & Procurement

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