CNA Certified Nursing Assistant Exam Sample Test

Try 5 free practice questions with instant feedback. See how ready you are.

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Sample Questions

Question 1

What term describes the form of communication that includes facial expressions, gestures, posture, and touch?

Answer: Nonverbal communication. It conveys messages without the use of spoken or written words and often reflects a person's true feelings.

Question 2

A CNA crosses her arms and frowns while telling a resident, 'I'm happy to help you.' What communication principle does this illustrate?

Answer: Incongruence between verbal and nonverbal communication. When verbal and nonverbal messages conflict, the nonverbal message is typically believed.

Question 3

What is the recommended eye level position a CNA should maintain when speaking with a resident who is seated in a wheelchair?

Answer: The CNA should lower themselves to the resident's eye level. This shows respect, reduces intimidation, and promotes effective communication.

Question 4

What therapeutic communication technique involves repeating the main idea of what a resident said to show understanding?

Answer: Reflection or restating. The CNA mirrors the resident's words or feelings to confirm understanding and encourage further expression.

Question 5

Which communication technique should a CNA use when a resident says, 'I feel like no one cares about me'?

Answer: The CNA should use an empathetic response and therapeutic listening, such as acknowledging the feeling and encouraging the resident to share more, rather than dismissing or immediately problem-solving.